• Do you need immediate assistance?

    If you need to contact someone immediately please call PayNearMe’s customer support number at (888) 714-0004 or email support@paynearme.com.

  • What is PayNearMe?

    PayNearMe is an easy way to use cash for making online purchases, paying bills and more. You can pay by scanning a barcode in one of 17,000 stores near you. Once the payment code is scanned by the store cashier, simply hand your payment in cash to the cashier and you will receive a receipt as proof of payment. The payment process in store takes less than 60 seconds.

    If you have been directed to PayNearMe by your service provider, follow their instructions. Depending on the company, you may find the payment code on your bill, or at a web address.

    If you were not directed to use PayNearMe by your service provider, download the FREE PayNearMe Bill Pay app and follow the instructions on screen to obtain your payment code.

    With the PayNearMe Bill Pay app, you can pay over 17,000 billers using cash. Payable billers include Comcast, AT&T, Geico, local utilities companies, property managers, and more! Payments can take up to 4 business days to post to your account, though most payments take two business days.

  • Is PayNearMe cash only?

    Yes. PayNearMe is currently focused on making cash even easier for businesses to accept and for consumers to use. Non-cash methods such as ATM, debit, credit, check, money orders, gift cards, etc. are not currently supported.

  • Why use PayNearMe instead of money orders or paying at a payment office?

    We take away the hassle of filling out money orders and mailing them, and you don’t have to waste gas or time driving to a payment office across town during business hours! With PayNearMe, there are nearly 17,000 convenient retail stores where you can pay with cash, and most stores are open 24 hours per day.

    With the PayNearMe Bill Pay App, you can set reminders to pay again, and keep track of your receipt and payment history. Can your money order do that?

  • How does PayNearMe work?

    If you have been directed to us by your service provider, follow their instructions for obtaining your payment code.

    If you are paying your service provider through the PayNearMe Bill Pay app, follow the instructions in the app to generate your payment code.

    Once you have your payment code:

    1. Choose a store from the on-screen list of participating payment locations, including 7-Eleven and Family Dollar stores.
    2. Go to the store, hand your payment code to the store clerk, and tell them the amount you wish to pay.
    3. Present cash to the store clerk. Take the receipt as proof of payment. A confirmation of payment will also be sent to your phone.
  • How much is the fee to make a payment?

    The fee to make a payment varies from $0 (free) to $5.99, but it is always clearly stated within the app before you make a payment. The fee varies because some service providers choose to take on the processing fee so that they can offer the cash payment option for free to their customers (e.g. Greyhound bus, Grameen America, City of North Las Vegas utilities).

    For 70 percent of our service providers, the fee to make a payment is $1.99.

    For service providers in high-dollar-amount-payment industries like rent or auto payments, the fee is typically $2 to $3.99.

    For about 0.1 percent of billers (about 30 out of approximately 17,000), the cost to make a payment is $4 to $5.99.

  • Where can I find the stores near me?

    We offer a network of nearly 17,000 stores where PayNearMe users can make a payment, including 7-Eleven and Family Dollar stores. If you are using the app, you may select from a list of stores nearby before you generate your payment code.  Once you have selected a payment location in the app, you must pay at that location.

    If you have been directed to us by a service provider, you can use the store locator tool on our website.

  • What if I don’t have any locations near me?

    We know what a bummer that is! That’s why we’re making it a priority to continually add more retail store locations to our network. Please email us at support@paynearme.com to let us know what your location is and check back with the website often to find a store near you.

  • Do I have to pay my entire bill at once?

    No, PayNearMe gives you the option to make payments towards a bill through multiple transactions. However, the convenience fee designated by the service provider applies to each transaction.

  • How do I know if my payment has been completed?

    After making a payment, you will receive a receipt from the store clerk as proof of payment. If the payment was made using our app, an electronic copy of the receipt will also be saved in the app.

  • How long is the settlement time?

    Settlement time can vary by service provider. Payments can take up to 4 business days to post, but most are settled within 1-2 business days. In the app, you will be notified of the approximate settlement time for your chosen service provider.

  • Is there a limit to how much can be paid in cash?

    The money maximum varies with each service and location. Please contact customer support to find out what the maximum payment amount is for your specific service provider:

    Email: support@paynearme.com

    Phone: (888) 714-0004

  • I need a refund. What should I do?

    Our customer support is available 24/7 to help. Email us at support@paynearme.com, or, for urgent matters, call (888) 714-0004.

  • How do I reach customer support?

    Our customer support is available 24/7.

    email: support@paynearme.com

    phone: (888) 714-0004

  • How do I use the app?

    1. Download the PayNearMe Bill Pay app for free from the iTunes App Store or Google Play store.
    2. Add your bill from our list of 17,000 available service providers
    3. Find a nearby payment location and give the cashier the payment code and cash to make a payment.
  • Do I need internet access on my phone to use this service?

    Yes. In order to use the PayNearMe Bill Pay app you must have internet access on your phone.

  • Can I still pay with my PaySlip or PayCard?

    PayNearMe PaySlips and PayCards are still available for customers of service providers who have a direct relationship with us. Payments to all other service providers will require using the PayNearMe Bill Pay app.

  • If I already have a payment code through a PaySlip or PayCard, can I use the PayNearMe Bill Pay app?

    Yes, and you’ll find it even more convenient to do so! To add your existing PaySlip or PayCard to the mobile app, click ‘Add A Bill’ and search for the company that gave you the PaySlip or PayCard. Enter the 6-digit alpha numeric code found on the top right corner of the barcode on your existing PaySlip or PayCard. Your account and payment code will now be stored in the app so it is available anytime you wish to pay. The payment code in your app will work just like your PayNearMe Payslip or PayCard, but now you have the option to set reminders and view receipts too!

  • Where do I find my payment code or card number?

    Your payment code or card number is the 6 digit code of numbers and letters that is found on the upper right corner of your PaySlip or PayCard.

  • What if I already make payments using PayNearMe but I can’t find the biller in the PayNearMe Bill Pay app?

    If you already make payments using PayNearMe but cannot find the service provider that you usually pay, you can still associate your account by clicking the barcode icon in the upper right corner of the ‘Add a Bill’ screen. There, you can enter the 6-digit alpha-numeric code that is found on the upper right corner of your PayNearMe PaySlip or PayCard.

  • It looks like there is also a 7-Eleven Bill Pay App operated by PayNearMe. What’s the difference?

    PayNearMe owns and operates its own mobile app. The 7-Eleven Bill Pay app is owned by 7-Eleven and operated by PayNearMe. There is currently no difference between the two apps, but as PayNearMe adds new payment locations, those stores will be added to the PayNearMe app.  The 7-Eleven app will remain exclusive to 7-Eleven stores.

  • Why can’t I pay at Ace Cash Express and Family Dollar when using the Bill Pay app?

    PayNearMe’s Bill Pay services are not currently supported at these locations. You’ll always know exactly which locations are payable because we’ll show them on screen before you make a payment.

  • What if the name of the service provider I want to pay does not match the one listed?

    If the name of the service provider that you want to pay does not match the search result in the app, take a look at the payment address on your bill. Does it match the address of the service provider in the app? If it does, you are good to go! If it does not, please call PayNearMe customer support at (888) 714-0004.
    If the service provider you wish to pay simply is not in the app, you can request to be notified via email or text when the service provider becomes available by clicking on the Notify Me button in the app.

  • Why do some billers require more information than others?

    To create an account in our app each user will need to provide their name and phone number or email address. Depending on the service provider’s practices, they may also require your full name, year of birth and/or address as an added security measure and to ensure that payments are credited correctly.
    At PayNearMe, we take your privacy and the protection of your personal information very seriously. Your information will never be shared with third parties.

  • I entered my personal information but it says that I cannot be verified, what should I do?

    Please enter your information as it appears on your personal ID card or driver’s license. If the app still cannot verify your identity, please contact PayNearMe customer support at (888) 553-9196.

  • How do I set up reminders?

    After you set up your account in the app, you will be prompted to set a reminder by entering the due date of your bill. It’s that easy!

  • The barcode could not be scanned on my phone, help!

    If a store clerk is having trouble scanning the barcode on your phone, try turning up the brightness on your phone screen. If the clerk is receiving an error message, please call (888) 714-0004.

  • Can I reuse the payment code next time I pay?

    Yes! Once you’ve entered your bill and generated a payment code the first time, you can use the same payment code every time you wish to pay. Simply open the app and tap on the bill – the payment code will pop up without any additional steps needed.

  • What is a PayNearMe payment code?

    The PayNearMe payment code identifies the account that your payment will be credited to. It can appear in the form of a barcode or a combination of letters and numbers.

    You can generate your payment code in the PayNearMe Bill Pay app, receive it in the form of a plastic card or have it emailed to you to be printed.

    After you have selected the participating 7-Eleven or Family Dollar store at which you wish to pay a payment, you must bring your payment code with you. The store clerk will scan or enter the payment code before accepting your cash payment.

  • How do I register my PayNearMe card?

    If you received a PayNearMe card from a business or government agency you can register it here.

  • How do I track a payment or view receipt details?

    If you made the payment using the PayNearMe Bill Pay app then the payment and receipt details are available there. You can also track your payment and receipt details here.

  • Did your biller ask you to search for your bill at PayNearMe.com?

    If your biller asked you to find your bill at PayNearMe.com please go here.

  • What is PayNearMe?

    PayNearMe is an electronic cash payment network that has enabled government agencies and businesses across a variety of industries to accept cash payments remotely since 2009. Using PayNearMe, organizations can offer their customers a cash payment option on their own schedule, in their own neighborhood, at one of nearly 17,000 trusted locations in the U.S., including 7-Eleven® and Family Dollar® stores. We provide payment technology services to Greyhound bus, California Department of Child Support Services and the city of Philadelphia’s bike share program Indego, among others.  

  • How does PayNearMe work?

    A unique PayNearMe payment code (in the form of a barcode or an alphanumeric code) is generated for each customer when they choose to pay with cash. Most businesses choose to add a ‘Pay With Cash’ option directly to their website, which enables their customers to choose how they’d like to receive the payment code: via text, email or the website. The customer then takes the payment code to a participating local store.

    Once the payment code is scanned by a store cashier, customers simply hand payment in cash to the cashier and receive a receipt as proof of payment. The payment process in store takes less than 60 seconds. The money is 100% guaranteed as soon as the cashier accepts it, and funds are deposited into the business’ account within 5 days.

  • What are my integration options?

    There are 3 simple ways to add PayNearMe:

    1 – Add PayNearMe to your business website – Simply add a marketing link to your website or drop in a ‘Pay with Cash’ button to start receiving cash payments.

    2 – Use our self-service web tools – Cash collection is a snap with our web tools. Send your customers to our self-service web form or collect cash payments using our call center agent portal.

    3 – Build a fully customized experience – Customize your customer’s payment experience using our rich set of API’s.

    Contact our sales team at sales@paynearme.com if you have questions about which one is right for you!

  • How long does it take for funds to arrive in my bank account?

    Depending upon the business integration it is within 5 days.

  • How much does it cost?

    Our pricing models are flexible. For more detail, please reach out to our sales team at sales@paynearme.com.

  • How do I get started?

    To request a demo or reach our sales team, please email sales@paynearme.com or complete this form.

  • How do I login to my business account?

    Go to https://www.paynearme.com/single_sign_on and follow the prompts to log in. If you don’t have an online account yet, you can request one there.

  • If I need help, who should I call?

    For assistance, please email our merchant support team at support@paynearme.com or call us at (888) 633-9912. If your customers have a PayNearMe question, please direct them to our 24/7 support line at (888) 714-0004.

  • How long does it take to get approved for a business account?

    If information supplied by the business is correct, a business may be approved to start the launch process within a couple business days.  

  • How long does it take to launch PayNearMe to my customers?

    Depending upon the implementation option chosen, it can take a couple weeks if using one of our existing products, or a couple months if using a more custom approach.

  • Does PayNearMe work outside of the US?

    PayNearMe currently does not work outside of the U.S.

  • Is PayNearMe cash only?

    Yes. PayNearMe is currently focused on making cash even easier for businesses to accept and for their customers to use. Non-cash methods such as ATM, debit, credit, check, money orders, gift cards, etc. are not currently supported.

Thank you for your interest in PayNearMe!

We will be reaching out shortly to schedule a brief introductory call. Looking forward to speaking with you and learning more about your business!