Technical Account Manager

Handle Financial is payment transaction network that enables consumers to easily pay for a wide range of good and services. The PayNearMe team is looking for a Technical Account Manager (TAM) who will build and maintain post-sales relationships with PayNearMe’s most important merchants. This role reports to the Director of Support.

Key Responsibilities

  • A Technical Account Manager is a trusted advisor to customers of PayNearMe
  • As a subject matter expert you provide advice and guidance to merchants in several ways:
    • Sales process – the TAM will engage and assist the sales team with implementation issues
    • Post-sales – the TAM will be the primary contact for support issues and ensures Merchant transaction issues are resolved with a minimum disruption to the consumer
    • New Product Introductions – As new products or features are introduced, the TAM communicates details and timelines to the merchants and ensures successful implementation
    • The TAM also works with the Consumer Support team as necessary to resolve transactional issues for merchants.
  • Long-term engagement with merchants means the TAM:
    • understands and documents pain points and positives
    • acts as a customer advocate to the product team


  • Bachelor’s Degree or equivalent experience
  • 3-5 years experience as a TAM for Fortune 1000 companies
  • Unfazed by juggling multiple customer demands and a desire to get the job done
  • A great customer service ethic that revolves around listening and empathy for customer situation. A customer advocate to the PayNearMe team
  • Excellent analytical and problem-solving skills, focused on quick resolution and customer satisfaction
  • Very strong verbal and written organizational, presentation and communication skills
  • Comfortable working in a fast-paced startup environment where goals may be ambiguous or changed quickly
  • TAM experience should include work in one or more of the following areas:
    • Networking applications
    • Database applications like MySQL
    • Development experience with HTML, Ruby on Rails, Javascript
    • Experience supporting API’s, XML, HTML and webhooks
    • Financial applications and payment systems
    • Mobile applications (iOS, Android)